Noah's Natural Foods Ordering Information

Our Ordering Policies and Procedures are described below. To view specific information, click on the short cut link below. If all of your questions are not answered here, please feel free to contact us by phone or email.

Shipping/Delivery Options

All orders are processed within 24 hours except for orders received after Noon on Fridays (EST) to Noon Sundays.  We use Canada Post Expedited Parcel Service. Orders are shipped out on Tuesdays and Thursdays.

Delivery times specified are to major centers and are estimated as follows:  Local (Eastern Ontario) 1 - 3 days; Regional (Ontario & Quebec) 2 - 6 days; National (Rest of Canada) 4 - 9 days.

Delivery times to the U.S. can be unpredictable due to rigid border security and we caution you to be patient. Generally orders arrive in a reasonable amount of time.  Shipping Charges to the U.S. may not include: applicable local taxes, duties, or brokerage fees.

*Please note that we are unable to ship Dr.Hauschka products outside of Canada.
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Sales Tax
**The subtotal does not include sales tax. Sales taxes, where applicable, will be applied to your invoice.
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Payment Policy
Payment for orders will be made via your credit card upon packing the order. Sales tax and shipping charges will be added. Your credit card will be charged on the day that your order is shipped. You will receive an E-mail confirmation that your order has been shipped and your credit card charged.
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Return Policy
Full refunds are provided for unopened products returned to the store in person or via a return shipment no later than 60 days from the date of purchase. A copy of your receipt is required with the product for a full refund. Refunds are not accepted on items returned more than 60 days from the date of purchase.

Refunds may be provided for opened products returned to the store in person or via a return shipment no later than 30 days from the date of purchase. We reserve the right to deny a refund. A copy of your receipt is required for a refund. Returned opened products are subject to a $5.00 restocking fee.
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Privacy Policy
We respect and value your privacy. You may visit our web site at any time and your identifying personal information will be used only to support the relationship between you and our store. In this regard, we guarantee that we will not sell or provide your personal information, either in whole or in part, to anyone for any reason, unless required to do so by order of law. For more detailed information regarding our Privacy Policy, please click on the Terms and Conditions link provided at the bottom of each page.
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Security Information
We endeavor to provide you with full protection surrounding any personal information such as your name and contact information, including your mailing address, contact telephone number/s, and other pertinent identifying information you may provide to us in order to serve your needs. In addition, we use the latest and most up-to-date security software to encrypt your payment information, including your personal and credit card data. For more detailed information regarding our Security Policy, please click on the Terms and Conditions link provided at the bottom of each page.
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Credit Card Processing Policy
We work to protect the security of your information so that no part of your Credit Card can be read during transmission by using Secure Sockets Layer (SSL) encrypting software. Credit Card payments are processed only when we have completed your order according to your instructions and have notified you that the order has been processed and your Credit Card has been charged. If you have any questions about the charges on your Credit Card, please contact us via e-mail or telephone and provide us with your name and your Order Number
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