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Shipping Policy

Shipping Information

At Noahs, our team will work hard as possible to get your order safely shipped as quickly as possible. All orders will be processed from Monday to Friday 12pm - 4:00pm EST.

Processing Time: Allow 1 – 3 business days for us to pick, pack, and prepare your order. Once your package has been shipped, a shipping confirmation email will be sent.


Shipping Information for Canada:  

Expedited (1 – 10 business days). Shipping – FREE for orders over $79.00 anywhere in Canada. *some restrictions apply

For this shipping method, we use Canada Post and a tracking number is included. 
*Remote locations / rural areas and addresses with a P.O BOX number may take up to 7 business days (and may require extra shipping charges).


Shipping Information for United States

Expedited Parcel USA (7 – 14 business days). For this shipping method we use Canada Post Real Time Shipping Quotes, a tracking number is included. 


Returns:

Noah’s Natural Foods must be notified via email within ten (10) business days of receipt of merchandise. Orders over ten (10) days old are non-returnable non-refundable. You are responsible for shipping charges. All items need to be returned within fourteen (14) days of receipt. No return will be accepted without prior authorization. Items must be unopened and in the original packaging. 

In the event that a return is a result of our error, we pay the return shipping.  

Cancellations:

An placed order can be cancelled without penalty until it has been packaged - once packaged a 15% re-stocking fee applies. Once shipped an order cannot be cancelled.

Returns due to Customer Error:

If a shipment is returned due to entering an incorrect address or oversight in not including a building or suite number, shipping & handling fees apply. This includes errors in the product(s) selected. Once the item(s) are returned, please allow twenty-four (24) hours for re-processing.

*Orders may qualify for additional shipping charges depending on the size, weight, bulk and location of the order. However, customers will always be contacted before any such charge is added. We are currently unable to accept returns from selected locations. If you have a problem with your order, please contact us at orders@noahsnatural.com.

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